Taking Care of All Your Network Needs
OUR IT PROGRAMS
Hosted Connections main concentration is helping our clients manage their IT infrastructure and keeping it safe. Anything that touches your network is on our radar. Give us a call today to set up a free consultation.
Network Management
- Mitigate outage-related downtime
- Constant network monitoring through hosted monitoring
- Recommendations on upgrading and implementing hardware
- Strategies fail-over procedures
Security & Compliance
- Implement wide security policies
- Improve auditing and compliance practices
- Integrate network with World-Class security and compliance
Procurement & Onboarding
- Create a better work flow and increase productivity from day 1
- Create company admins with remote monitoring to give and revoke user access instantaneously
- Tailor and customize at department level
Strategic Projects
- Assigned project management team
- No hidden fees
- A through Z planning to implement project
- Expert insights and recommendations
Remote IT Helpdesk Support
- Unlimited ticket submission
- Guaranteed response time
- No time spent self-diagnosing
- Fixed monthly rate
Device & Inventory Management
- Automated Device Provisioning
- Device inventory (Computers, VoIP, servers, and etc..)
- Real-time monitoring and visibility of device health
Onsite Support
- Mitigate outage-related downtime
- Constant network monitoring through hosted monitoring
- Recommendations on upgrading and implementing hardware
Monitoring and insights
- Mitigate outage-related downtime
- Constant network monitoring through hosted monitoring
- Recommendations on upgrading and implementing hardware
Everything You Need to Know About Hosted Connection's Managed IT Services
Prices range according to how much technology we’ll be managing for you as well as your business size.
As an example: a small business with 20 employees can get monitoring, service, and support for desktops/laptops, phones, servers, network, and WiFi for around $2500/month. This includes unlimited service tickets Monday – Friday from 7am – 7pm with on-site managed IT specialists included if needed.
We understand, we are here to serve you in anyway that fits your needs and budget. Our monthly plan is very inexpensive but if you want to call us when you need us then we will only charge you a flat hourly rate.
Hosted Connection was founded in 2013.
We’ve worked with companies in the financial, government, medical, hospitality, biotech, and call centers – to name a few. We’re always happy to provide you with as many references as you need.
Hosted Connection provides:
- Proactive monitoring and alerting
- Reactive and emergency response for desktop and applications, networking and wifi
- Unified communications and collaboration tools (basically anything that you use to communicate!)
- Servers and storage
- Fail-over implementation
- Mobile device management.
If Hosted Connection performs services outside of the scope of your managed services contract, you will receive a contracted discount rate.
For example, if you signed MSP contract with us for your phones, but you need to do a server refresh, this project wouldn’t be covered under your contract because it’s solely for your phones. However, we would give you a discount for the server work because you have an MSP contract with us.
To proceed, we would provide a quote detailing the costs, discount, and scope of work for the server refresh. All it would take to get this started would be you informing us that you need help outside their MSP co
Hosted Connection provides a variety of other services, such as;
1) Cabling
2) Camera Installation
3) POS
4) Merchant Services
5) Obtaining loans for projects
Anything that touches your network, we provide a service or product.
Our help desk team is located around the US and staffed with full-time employees.
Hosted Connection employs a team of tier 1, 2, 3, 4, and 5 engineers dedicated to reactive and proactive service tickets. Additionally, we leverage architect-level engineers that specialize in network, servers, storage, and collaboration for design consulting and specialized escalations.
Our on-boarding process is customized to your specific environment and factors and includes the following:
- An extensive discovery and documentation review process
- Validation and creation of documentation needed to support your environment
- On-boarding of asset tracking and license management
- A dedicated project manager and technical lead
A typical onboarding process takes about 30 days, although this varies depending on the scope of services provided and the size and complexity of your environment.
During the onboarding process, your project manager will discuss your options for handling requests that come in outside your contracted Period of Maintenance (POM). Hosted Connection has engineers available around the clock to respond to time-sensitive or emergency issues. Our ticketing system will notify us of any issues.
During your contracted Period of Maintenance, you can submit unlimited requests for assistance for items within the scope of your contract. You are not billed by number of requests, phone calls, or emails. The only time you will be billed is if you require assistance outside of your contracted POM, or request assistance that is not covered under the scope of your managed services contract.
An example would be if you need help with your phone system and are only contracted for network support. We can help, and this assistance would be billed at the contracted discount rate.
Wonderful, we love working with our client’s IT specialists! We can function either as a totally outsourced IT or as an extension of your current staff. Either way, you have access to a large group of dedicated engineers with expertise in all areas of IT.
Our clients benefit from our extensive experience and we work together to build a better infrastructure – if you are encountering a problem, chances are we’ve seen it before and can help you find the most efficient (and budget sensitive) solution.
We are not here to eye gouge our clients as our company has grown through word of mouth.
Hosted Connection takes care of small business to enterprise companies. Hosted Connection can build a plan that works for you.
OUR VOIP SOLUTIONS
Our clients save anywhere from 30% or more with pricing from a single provider. We cover everything to do with telephony. Hosted Connection not only brings you affordability but quality.
Hosted Connection provides a variety of connections from our mobile device to a soft phone on your computer. We take minutes to set you up, not days. Our specialist are here to help you every step of the way to make sure that your install process and training is completed to your satisfaction. By the way, our guys don’t just send you phones and make you figure it out. Our team shows up to make sure we handle the process with your team from beginning to end.
Hosted Connection MaxUC app turns your employees desk phones, laptops, tablets, and smartphones into mobile offices, giving them 24/7 access anywhere they have an internet connection and or cellular connection.
OUR VOIP FEATURES
Company-Wide availabel features
- Attendant Console (hardware or software-based)
- Auto Attendant (Multi-level)
- Automated Call Distribution (ACD)
- Shared Line Appearance
- Multiple Appearance Directory Number (MADN)
- Call Pickup Groups
- Multi-Line Hunt Group (MLHG)
- Skills-based call routing
- Unlimited Business Dialing Plan
- Find Me Follow Me
- Selective Call Rejection
- Screening List Editing
- Special Intercept Announcements
- Music on Hold
- Click to call ( with Desktop Assistant)
- Outgoing Call Blocking
- Mandatory or Optional Account Codes
- Toll Restriction
- Intercom dialing
- Conferencing
- Remote Workers support
- Mobile worker support
- support for fax and hosted fax lines
- Web-based administration for easy moves, adds, and changes
Individual user available features
- Direct Inward Dialing
- Incoming call manager
- Self-service handset configuration
- Caller ID/calling name (delivery and blocking)
- Call waiting (with or without caller ID)
- Find Me Follow Me (configurable via web portal)
- Do not disturb
- SimRing (simultaneous ringing)
- Distinctive ringing for internal/ external calls
- Directed call pick-up
- Sip Call Forking (sending a call to multiple devices)
- Call rejection (anonymous or selective)
- Call forwarding (unconditional, busy, selective, fixed)
- Call park/retrieve
- Voicemail, message-waiting indicator, speech-to-text conversion
- Station-to-station intercom dialing
- Automatic recall (AR) and callback (AC)
- Account codes (mandatory and optional)
- Short codes (group and personal)
- Attendant console (line state monitoring)
- Integration with your PC
- Agent login/logout
Additional features
- Call Recording (On Demand, Pause and Resume, quality assurance, Screen Recording and/or always recording)
- SMS
- MMS (on road map, almost there)
- Hosted fax service
- Online meeting (Zoom integrated)
- Conference Bridging
- CRM integration (Zoho, Sugar, Salesforce, etc.)
IF YOU CAN THINK IT WE CAN BUILD IT
Hosted Connection will build your system tailored to your needs. Our feature rich company allows us to plug, play, and give you necessary features your business really needs. Give us a call today and we will put a plan together to make sure all your telephony needs are taken care of. If you have a question, then we have an answer.